General Terms and Conditions
Travel and Payment Terms for Trips with BOCURON GmbH
1. Contractual Partner BOCURON GmbH
CEO: Viktoryia Ammann
Heilbronner Straße 30
D-74223 Flein | Germany
Fon +49 (0)7131 12745 0
Fax +49 (0)7131 12745 199
E-Mail info@bocuron.de
These travel and payment terms form part of the travel contract concluded with us.
2. CONCLUSION OF THE TRAVEL CONTRACT
2.1. By submitting your travel registration on the basis of our offer, you make a binding offer to conclude the travel contract with us. The travel contract is formed upon our acceptance of your registration in Heilbronn. We will inform you of our acceptance—no specific form is required—by sending the travel confirmation/invoice. Travel agencies act solely as intermediaries.
2.2. If our travel and payment terms are not available to you at the time of a telephone booking, we will send them to you together with the travel confirmation/invoice.
2.3. If the content of the travel confirmation/invoice differs from the content of your registration, we are bound by this new offer for 10 days. The contract is concluded on the basis of this new offer if you declare your acceptance within this period, which can also be done by making a payment, provided we have pointed out the change when sending it.
2.4. Please notify us immediately if, as the person making the booking, you have not received your travel documents from us at least 5 days before departure. In this case, and provided payment has been made, we will send the travel documents to you without delay or, for air travel, hand them over at the departure airport upon presentation of proof of payment, at the earliest one day before the flight date.
3. PAYMENT
3.1. Upon receipt of the written travel confirmation and the security certificate, a deposit of 50% of the travel price becomes due. The remaining balance must be paid no later than 30 days before the start of the trip. The cost of travel insurance is due in full together with the deposit. Travel documents will be sent to you after full payment has been received. In the case of short-term bookings, we reserve the right to offer payment only by credit card or direct debit.
3.2. If you have given your written consent to payment by direct debit, debits from your account will be made at the times stated above. Should the direct debit from the account or credit card specified by you not be possible, BOCURON GmbH is entitled to charge you for the additional costs incurred (chargeback fees) in the amount of €15.
3.3. BOCURON GmbH does not charge any fees for common means of payment (bank transfer, SEPA direct debit, Mastercard, Visa, etc.). If payment is made in currencies other than euros or via non-standard payment methods such as American Express or similar, transaction fees may apply. You will of course be informed of these costs before payment.
3.4. If the agreed deposit is not paid even after a reminder, or if the travel price is not paid in full before the start of the trip, we are entitled to terminate the travel contract and claim damages in the amount of the applicable cancellation fees, provided that no travel defect exists at this time that would justify your withdrawal.
4. SERVICES, PRICES
4.1. The scope of contractual services is determined by the service descriptions that have become the basis of the contract, as well as the corresponding details stated in the travel confirmation/invoice. Ancillary agreements that modify the scope of contractual services require explicit confirmation.
4.2. Your trip begins and ends—depending on the duration booked—on the departure and arrival dates specified in the offer.
4.3. Flight tickets or special travel passes are valid only for the travel days indicated therein. If you wish to make changes, we will endeavor to provide substitute transportation at your expense.
4.4. If you do not make use of individual services you have paid for, for reasons attributable to you, we can only grant a partial refund if the service provider issues a credit note—however, not in the case of services of only minor significance.
4.5. Unless expressly stated otherwise, prices apply per person for accommodation.
5. CHANGES TO SERVICES AND PRICES
5.1. Changes or deviations of individual travel services from the agreed content of the travel contract, which become necessary after conclusion of the contract and which were not brought about by us in bad faith, are permitted only insofar as the changes and deviations are not significant and do not impair the overall nature of the booked trip. Any warranty claims remain unaffected, insofar as the modified services are defective.
5.2. We reserve the right to change the price agreed in the travel contract in the event of an increase in transport costs or charges for certain services, such as port or airport fees, as follows:
a) In the case of an increase related to an individual seat, we may charge you the corresponding increase amount.
b) In other cases, the additional transport costs demanded by the carrier per means of transport are divided by the number of seats in the agreed means of transport. The resulting increase amount per seat may be charged to you.
If the charges applicable at the time of the conclusion of the travel contract, such as port or airport fees, are increased towards us, the travel price may be increased accordingly by the proportional amount. An increase is only permissible if more than two months lie between the conclusion of the contract and the agreed travel date, and the circumstances leading to the increase had not yet occurred and were not foreseeable to us at the time of the conclusion of the contract.
In the event of a subsequent change in the travel price, we will inform you without delay. Price increases from the 10th day prior to the start of the trip are invalid. In the case of price increases of more than 5%, you are entitled to withdraw from the travel contract free of charge.
6. WITHDRAWAL BY THE CUSTOMER
6.1. You may withdraw from the trip at any time prior to the start of travel. The decisive factor is the receipt of your notice of withdrawal by us. Failure to commence the trip is generally considered a withdrawal. If you withdraw from the travel contract or do not start the trip, BOCURON forfeits the right to the travel price. Instead, BOCURON may demand reasonable compensation for the travel arrangements made and for its expenses, insofar as the withdrawal is not attributable to BOCURON or if extraordinary circumstances occur at or in the immediate vicinity of the destination which significantly impair the performance of the package tour or the transportation of persons to the destination. Such circumstances are unavoidable and extraordinary if they are beyond BOCURON’s control and their consequences could not have been avoided even if all reasonable precautions had been taken.
The amount of compensation is determined by the travel price minus the value of expenses saved by BOCURON and minus any amounts acquired through alternative use of the travel services, which must be substantiated at your request. Compensation is calculated according to the time of receipt of the withdrawal notice as follows, based on the following cancellation scale:
Package tours with own travel arrangements
– up to the 30th day before departure: 25%
– up to the 22nd day before departure: 30%
– up to the 15th day before departure: 45%
– up to the 8th day before departure: 60%
– up to the 4th day before departure: 70%
– up to the 2nd day before departure: 85%
– from the day before departure and in case of no-show: 95%
Flight package tours / flight-only bookings
– up to the 50th day before departure: 30%
– up to the 22nd day before departure: 50%
– up to the 15th day before departure: 60%
– up to the 8th day before departure: 70%
– up to the 4th day before departure: 80%
– up to the 2nd day before departure: 90%
– from the day before departure and in case of no-show: 100%
6.2. Your statutory right to provide a substitute participant remains unaffected by the above conditions. Such a declaration is considered timely if it reaches us in writing at least seven days before the start of the trip. BOCURON may object to the substitution if the third party does not meet the contractual travel requirements. In the event a substitute person is named, we must charge you for any additional costs incurred. In addition, we will charge a processing fee of €30 per traveler for the extra administrative effort. In the case of a contract transfer, both the originally registered traveler and the substitute participant are jointly and severally liable for the travel price and any additional costs arising from the entry of the third party.
6.3. If different cancellation and booking conditions are specified in the case of offers or special services, those conditions shall take precedence.
6.4. In any case, you are entitled to provide proof that the reasonable compensation due to BOCURON is substantially lower than the demanded cancellation fee.
6.5. If BOCURON is obliged to refund the travel price as a result of a withdrawal, we will do so without delay and in any case within 14 days of receiving the withdrawal notice.
REBOOKING / ADDITIONAL COSTS
6.6. After the contract has been concluded, the customer has no entitlement to changes regarding the travel date, travel destination, place of departure, accommodation, or means of transport. Should you wish to make a rebooking, BOCURON will charge costs equal to those that would have applied at the time of rebooking in the event of a withdrawal according to Section 6.1. In the case of minor changes that only incur small costs, such as changes to meal arrangements or an extension of services, BOCURON may, in individual cases, waive the cancellation fee and instead charge only a processing fee of €50.
6.7. If, due to circumstances attributable to the customer and without any contributory action by BOCURON, additional costs arise in the preparation or execution of the trip (e.g. for obtaining visas), BOCURON is entitled to request reimbursement of such expenses from the customer. This also includes, for example, additional costs resulting from ticket changes due to missing or incorrect passenger name details.
6.8. Non-utilization of services
If you do not make use of individual travel services as a result of early return or other compelling reasons attributable to you, there is no entitlement to a proportional refund of the travel price, unless such reasons would have entitled you to withdraw from or terminate the contract free of charge under statutory provisions. However, BOCURON will endeavor to obtain reimbursement of the expenses saved by the service providers.
7. TRAVEL INSURANCE
Travel cancellation insurance as well as travel health insurance are not included in the travel price. We strongly recommend taking out these insurances.
8. WITHDRAWAL BY THE TOUR OPERATOR
If an expressly stated minimum number of participants, as indicated in the travel confirmation, is not reached, we are entitled to cancel the trip up to two weeks before the start of the journey. Payments already made towards the travel price will be refunded without delay.
9. WARRANTY
9.1. If a travel service is not provided or not provided in accordance with the contract, you may request remedy within a reasonable period. We are entitled to provide a remedy by delivering an equivalent or higher-value substitute service. However, we may refuse to provide a remedy if it would involve disproportionate effort. After the end of the trip, you may claim a reduction in the travel price if services were not provided in accordance with the contract and you did not culpably fail to report this on site. If a trip is significantly impaired due to a defect and we fail to provide a remedy within a reasonable period, or if a deadline is not necessary because remedy is impossible or refused, or if termination of the contract is justified by your particular interest, you may terminate the travel contract—preferably in writing—in accordance with the statutory provisions.
9.2. In the event of service disruptions, you are obliged, within the framework of statutory provisions, to do everything reasonably possible to contribute to the resolution of the disruption and to minimize any potential damage. If your luggage is lost or damaged during air travel, you must immediately file a damage report (P.I.R.) with the airline that carried out the transportation. According to the airlines’ conditions of carriage, such a report is generally a prerequisite for enforcing your claims. In addition, the loss, damage, or misdirection of luggage must be reported to the tour representative. We assume no liability for the loss or damage of valuables or money in checked luggage.
10. LIMITATION OF LIABILITY, STATUTE OF LIMITATIONS
10.1. We are not liable for service disruptions, personal injury, or property damage in connection with services that are merely mediated as third-party services (e.g. sporting events, excursions, etc.) and that are expressly identified as third-party services in the travel description and confirmation—even if the tour representative participates in such special events.
10.2. Our liability under the travel contract for damages that are not bodily injuries is limited to three times the travel price,
insofar as a damage suffered by the traveler was neither caused intentionally nor by gross negligence, or
insofar as we are responsible for damage incurred by the traveler solely due to the fault of a service provider.
10.3. Our liability is excluded or limited insofar as, due to international conventions or statutory provisions based on such conventions, which apply to the services to be provided by a service provider, the service provider’s liability is also excluded or limited.
10.4. For all claims for damages arising from tort which are not based on intent or gross negligence, our liability is limited, per customer and per trip, to three times the travel price in cases of property damage. Any claims beyond this under the Montreal Convention in connection with baggage remain unaffected.
10.5. a) All contractual claims for non-conforming performance of the trip must be asserted in writing within one month after the contractually agreed end of the trip, unless you were prevented from meeting this deadline through no fault of your own. This period also applies to the reporting of baggage damage or delays in delivery of baggage in connection with flights, if warranty rights are asserted under § 651 c para. 3, § 651 d, § 651 e paras. 3 and 4 BGB. A claim for damages due to baggage damage must be asserted within 7 days, and a claim for damages due to baggage delay within 21 days after delivery.
b) Claims arising from tort, insofar as they do not concern personal injury, must be asserted in writing within one month after the contractually agreed end of the trip, unless you were prevented from meeting the deadline through no fault of your own.
c) In the case of personal injury, claims arising from tort must be asserted in writing within one month after the contractually agreed end of the trip, provided that knowledge of the injuring party or the damaging event exists or should have existed during the contractual travel period. This shall not apply if damage was caused by gross negligence on our part or by our vicarious agents, or if you were prevented from meeting the deadline through no fault of your own.
10.6. Contractual claims of the traveler expire after one year, beginning with the day on which the trip should have ended according to the contract. Claims arising from tort, insofar as they do not involve injury to body, health, or freedom, also expire after one year, beginning on the day the trip should have ended according to the contract, unless the injury was caused intentionally. Otherwise, the statutory provisions shall apply. If negotiations are pending regarding claims you have asserted, the limitation period is suspended until either you or we refuse to continue the negotiations. The limitation period shall not commence earlier than three months after the end of the suspension. Claims for damages arising from tort due to bodily injury or death expire after three years.
11. PASSPORT, VISA, AND HEALTH REGULATIONS
11.1. BOCURON will inform you about general passport and visa requirements as well as health regulations of the destination country, including the approximate deadlines for obtaining any necessary visas, prior to the conclusion of the contract and about any changes before the start of the trip. Unless otherwise specified, we assume that you hold the nationality of your country of residence. If you have a different nationality or special circumstances (e.g. dual nationality), please inform us accordingly.
11.2. You are responsible for obtaining and carrying the necessary travel documents, any required vaccinations, as well as compliance with customs and foreign exchange regulations. Any disadvantages resulting from failure to comply with these regulations, such as the payment of cancellation costs, are at your expense. This does not apply if BOCURON has culpably failed to provide, provided insufficient, or incorrect information.
12. INFORMATION OBLIGATIONS REGARDING THE IDENTITY OF THE OPERATING AIRLINE
The EU regulation on informing passengers about the identity of the operating air carrier (EU 2111/05) obliges us to inform you of the identity of the operating airline(s) for all air transport services to be provided as part of the booked trip at the time of booking. If the operating airline is not yet determined at the time of booking, we will inform you of the airline or airlines that are likely to operate the flight. As soon as we know which airline will operate the flight, we will inform you accordingly. If the airline previously named as the operating carrier changes, we will notify you of the change. We will take all reasonable steps without delay to ensure that you are informed of the change as quickly as possible.
13. DATA PROTECTION AND GENERAL PROVISIONS
13.1. When you make a booking, we collect personal data that is necessary for the fulfillment and execution of the travel contract. This data is stored and processed electronically by us and—where required for the contractual purpose—transferred to third parties, such as service providers like hotels and airlines. If you provide your email address when booking your trip, we will use it to inform you about similar travel offers from our company. If you do not wish to receive such information, you may object to this use at any time, without incurring costs other than the transmission costs according to basic rates. We will also remind you of this option each time your email address is used for this purpose. Alternatively, you can opt out of receiving such emails already at the time of booking.
13.2. Obvious printing and calculation errors entitle us to contest the travel contract.
14. DISPUTE RESOLUTION PROCEDURE BEFORE A CONSUMER ARBITRATION BOARD
BOCURON GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
15. FINAL PROVISIONS
Should any provision of these General Terms and Conditions and Agency Conditions be or become invalid, the validity of the remaining provisions shall not be affected.
Last updated: 30 July 2025